Tom/Volume 10; Numer/Number 4 (40)/2015: 230-232
ISSN 1895-692
Professional dental reception desk. Part II
Profesjonalna recepcja stomatologiczna. Część II
Ewa Doros1,A,B,C,D,E,F
¹ certyfikowany coach EPC i trener biznesu
Authors’ Contribution: A - Study Design, B - Data Collection, C - Statistical Analysis, D - Data Interpretation, E - Manuscript Preparation, F - Literature Search, G - Funds Collection
Received: 27.08.2015. Accepted: 20.09.2015. Published: 07.10.2015
Prawa autorskie przeniesione na Wydawnictwo AS MEDIA
SUMMARY
Nowadays, dental offices invest in proper choice of reception workers. The person working at dental reception desk is responsible not only for scheduling but also building the image of the practice and establishing the rapport with patients. This paper presents the rules of work organizing and contact with patient at the front desk.
KEY WORDS:
patient service, work organizing, professional, reception desk, receptionist